Office of Professional Standards
The Office of Professional Standards under the Fire Marshal's Office is responsible for ensuring that the highest professional standards are maintained by RCFR personnel. This Office is tasked with investigating complaints made against personnel or the organization as a whole. These complaints are generally from the general public
To submit a complaint, citizens may contact the Office of Professional Standards at (615) 907-3600 or complete the Citizen Complaint Form (below) and e-mail it to [email protected].
Online Citizen Complaint Form
Procedure for citizens to follow when making complaint concerning an employee of the Rutherford
County Fire Rescue Department or any aspect of the Rutherford County Fire Rescue Department.
How to file a complaint?
- Call the Rutherford County Fire Rescue Department at 615-867-4626; or
- Email the Office of Professional Standards - [email protected] ; or
- Print and submit the PDF Citizen Complaint Form in person or via [email protected]; or
- Complete the online citizen complaint form below.
A Rutherford County Fire Rescue Department Supervisor will assist you in submitting a complaint should assistance be needed. You will be asked to identify yourself and then give details about your complaint. If you choose to remain anonymous, your complaint will still be investigated to the fullest possible extent.
While your complaint is being investigated, you may be contacted and asked additional questions about your complaint. At no time during this investigation will said employee, of whom said complaint was made, be authorized to make any contact with you.
When said complaint has been investigated, the Office of Professional Standards or a Supervisor will respond to you explaining what has been discovered about the matter.